Senior Director Education and Training – Vinings, GA
Why CRH:
Founded in 2012, CRH Healthcare (CRH) owns and operates in three regions. While each region has different brands, each brand is operated with the same quality focus on patients. Whether it is making it easy to find a center, providing a seamless registration experience, having state-of-the-art equipment and labs, or providing top-of-the-line evidence-based treatments, we ensure that it happens consistently throughout each of our brands. Our mission is to deliver the perfect patient experience every time.
You’ll Make an Impact By:
The Senior Director of Education and Training is responsible for education, ongoing competency development, and professional advancement of providers, clinical and front desk staff within the clinics. This role is to ensure our center teams deliver high-quality, evidence-based, and compliant care aligned with organizational standards, regulatory requirements, and best practices in urgent care medicine. The Senior Director of Education and Training is responsible for a balanced portfolio of clinical, administrative, and educational responsibilities in support of provider development and operational excellence. The successful candidate will collaborate with Medical Leadership, Operations, Compliance and Quality to support clinical excellence, provider performance, and patient safety across all locations.
What You Will Do:
Clinical Education & Program Leadership
· Lead onboarding, orientation, and ongoing clinical education for medical providers and staff
· Develop and deliver standardized clinical education, skills training, and competency validation programs
· Oversee and maintain CRH’s Medical Provider Residency Program (three cohorts annually)
· Ensure all education aligns with evidence-based practice, urgent care standards, and organizational protocols
· Educate providers on scope of practice, clinical decision-making, documentation, and risk mitigation; identify gaps and implement targeted education plans
· Evaluate program effectiveness, track education completion, competencies, and outcomes
· Support development of policies, procedures, and clinical guidelines related to provider education
· Advise on non-provider clinical training, front desk operations, billing, and coding
Provider Development & Support
- Serve as a clinical mentor and clinical resource for medical providers
- Support medical providers with clinical questions, case reviews, and practice guidance
- Partner with Medical Directors and Operations to support provider growth and retention
- Assist with remediation, mentoring, and monitoring plans as needed (e.g., PMMP, PIP support)
- Promote professional development and continuing education opportunities
Quality, Safety & Compliance
- Partner with Quality, Compliance, and Legal teams to address trends, events, and opportunities for improvement
- Participate in internal processes and provider performance initiatives as assigned
- Support initiatives to improve clinical outcomes, patient experience, and quality metrics
- Ensure medical provider education aligns with regulatory, accreditation, and organizational requirements
Leadership & Collaboration
- Provide strategic leadership and collaborate with Medical Leadership, Operations, HR, Compliance and legal to align on education initiatives with business goals and regulatory requirements
· Advocate for education needs across departments and ensure smooth coordination between clinical and non-clinical teams
· Foster a culture of quality, accountability, and excellence in clinical practice and education
- Serve as a clinical subject matter expert for urgent care operations and education initiatives
What You’ll Bring:
- Minimum of 7 years of clinical experience in urgent care, emergency medicine, or comparable acute care setting
- Demonstrated experience in medical provider education, precepting, mentoring, or clinical leadership
- Experience with competency-based education and clinical program development
- Strong knowledge of urgent care workflows, clinical presentations, and risk management
- Prior formal educator role or leadership experience
- Current, unrestricted license as a Registered Nurse
Key Skills & Requirements
- Travel between clinics
- Flexible schedule to accommodate education needs; including occasional evenings or weekends
- Expertise in adult learning principles, curriculum development, and educational design
- Excellent communication, teaching, and people skills
- Leadership and team collaboration
- Data-informed decision-making to evaluate program effectiveness
- Conflict resolution and coaching
- Strong documentation and organizational skills
- Ability to balance clinical education, quality, and operational priorities
Preferred
- Current, unrestricted license as a Nurse Practitioner or Physician Assistant
- Board certification in relevant specialty (e.g., FNP, PA-C)
- Familiarity with quality improvement, peer review, and medical provider performance management
- Knowledge of medical billing and medical coding