Patient Service Representative– Fort Washington, MD
Patriot Urgent Care is a leading urgent care operator in the state of Maryland. Our mission is to provide the perfect patient experience so our patients can “Get in. Get out. Get better”. We have an opening for a Front Desk Receptionist to provide excellent customer service to patients and clerical support to clinical staff.
Employees in this role are the first point of contact with patients. We are looking for someone who is enthusiastic, friendly and has strong customer service and communication skills.
Reliable transportation to commute to assigned regional centers/clinics.
May be required to travel to different centers / clinics within the region
Company Perks and Benefits:
On-the-job Training
Employee flat-rate medical services at CRH-affiliated clinics
Medical, Dental, Vision Insurance
401(K) Match
Flexible Work Schedules
Generous PTO Plan
Employee Assistance Program
Complimentary Financial Planning
Collaborative Work Environment
Growth Opportunities
Annual Merit Increases
Employee Referral Bonuses
Primary Responsibilities:
Promptly greet patients and visitors in the waiting area in a friendly and helpful manner
Check in patients, verify insurances, update necessary patient information in the system, and collect copay
Serve as a patient advocate to provide world-class care in coordination with clinical staff and providers
Promptly answer incoming phone calls
Maintain a neat and orderly waiting room
Assist patients with ambulatory difficulties, including obtaining wheelchairs and provide assistance with walking
Responsible for opening and closing clinic procedures and reporting
Perform additional clerical duties as necessary
Qualifications and Experience:
High school diploma or equivalent
Minimum of one (1) year of reception/front desk experience (coordinator, receptionist, clerk, agent, specialist, etc.)
Customer service experience in a healthcare outpatient setting preferred
Ability to work up to 12-hour shifts during the week or weekend as needed
Ability to escort or transport patients by wheelchair or stretcher when needed
Detail-oriented with excellent interpersonal communication skills
Basic computer skills including familiarity with electronic medical records
Types 25 words per minute
Hourly Salary Range: Exact compensation may vary based on skills, experience, and location.
Front Desk Receptionist (PSR): $17.00 – $21.50
CRH Healthcare provides a professional work environment, a strong clinical support organization and a competitive compensation and benefits package.
CRH Healthcare is an equal opportunity employer: M/F/D/V
